STS is Also Our HOME!

OUR HOME

Sometimes I think I scare people with all my notes and comments about business hours and phone calls.

It is very difficult to run a business out of your home when your home is where the clients must come to do said business.   We have business hours for a reason – this is when we expect clients.  We are not in our pyjamas or having a glass of wine or having dinner.  There is nothing more aggravating than trying to eat dinner and having someone come bang on the front door then go to the back door and ring the bell 2-3 times then go back to the front door and bang on it some more (yes – this really happens).

Yes we are home but the office is closed and we will not answer the door.   It would be greatly appreciated if you could respect our business hours.

OUR PHONE

Phone calls are also a big issue.  If we don’t answer please leave only your name and number (no personal information) and I’ll call back.  You do not have to leave a long-winded message about why you are calling – I’ll find out when I call you back AND our answering machine is in the front office, which means if we have a client in the office, they can hear everything you are saying !

Please do not hang up and then call again 5 minutes later, and 5 minutes after that and 5 minutes after that (yes – this really happens – ALL THE TIME!).  It would be greatly appreciated if you could call, leave a short message that contains only your name and phone number and for goodness sake don’t hang up and try every 5 minutes.  It’s also appreciated if you do not call before 9am (too early) or after 9pm (too late).   Receiving phone calls at 11:30pm is reserved for emergencies and deaths in the family – not for asking tax questions!

Posted in: GENERAL QUESTIONS ABOUT SAUVE TAX SERVICES